Terms & Conditions 

1.  

This document is an electronic record in terms of Information Technology Act, 2000 and rules  there under as applicable and the amended provisions pertaining to electronic records in various  statutes as amended by the Information Technology Act, 2000. This electronic record is generated  by a computer system and does not require any physical or digital signatures. 

2.  

This document is published in accordance with the provisions of Rule 3 (1) of the Information  Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and  regulations, privacy policy and Terms of Use for access or usage of domain name  https://Tanitya.com/ ('Website'), including the related mobile site and mobile application  (hereinafter referred to as 'Platform'). 

3.  

The Platform is owned by TANITYA PRIVATE LIMITED , a company incorporated under the Companies Act,  1956 with its registered office at 245 Raghu Nath Vihar, Sector 14, Kharghar 410210, Navi Mumbai, Maharashtra (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our').. 

4.  

Your use of the Platform and services and tools are governed by the following terms and  conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which  are incorporated herein by way of reference. If You transact on the Platform, You shall be subject  to the policies that are applicable to the Platform for such transaction. By mere use of the Platform,  You shall be contracting with the Platform Owner and these terms and conditions including the  policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to  your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services').  Any terms and conditions proposed by You which are in addition to or which conflict with these  Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect.  These Terms of Use can be modified at any time without assigning any reason. It is your  responsibility to periodically review these Terms of Use to stay informed of updates.. 5.  

For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall  mean any natural or legal person who has agreed to become a user/buyer on the Platform.. 6.  

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR  AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE,  SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.. 7.  

The use of Platform and/or availing of our Services is subject to the following Terms of Use: 

1.  

To access and use the Services, you agree to provide true, accurate and complete information  to us during and after registration, and you shall be responsible for all acts done through the  use of your registered account on the Platform.. 

2.  

Neither we nor any third parties provide any warranty or guarantee as to the accuracy,  timeliness, performance, completeness or suitability of the information and materials offered  on this website or through the Services, for any specific purpose. You acknowledge that such  information and materials may contain inaccuracies or errors and we expressly exclude  liability for any such inaccuracies or errors to the fullest extent permitted by law.. 3.  

Your use of our Services and the Platform is solely and entirely at your own risk and  discretion for which we shall not be liable to you in any manner. You are required to  independently assess and ensure that the Services meet your requirements.. 4.  

The contents of the Platform and the Services are proprietary to us and are licensed to us.  You will not have any authority to claim any intellectual property rights, title, or interest in  its contents. The contents includes and is not limited to the design, layout, look and graphics.. 5.  

You acknowledge that unauthorized use of the Platform and/or the Services may lead to  action against you as per these Terms of Use and/or applicable laws.. 

6.  

You agree to pay us the charges associated with availing the Services.. 

7.  

You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or  forbidden by these Terms, or Indian or local laws that might apply to you. 8.  

You agree and acknowledge that website and the Services may contain links to other third  party websites. On accessing these links, you will be governed by the terms of use, privacy  policy and such other policies of such third party websites. These links are provided for your  convenience for provide further information.. 

9.  

You understand that upon initiating a transaction for availing the Services you are entering  into a legally binding and enforceable contract with the Platform Owner for the Services..

10.  

10.  

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as  applicable) and their respective officers, directors, agents, and employees, from any claim or  demand, or actions including reasonable attorney's fees, made by any third party or penalty  imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other  Policies, or Your violation of any law, rules or regulations or the rights (including  infringement of intellectual property rights) of a third party. 

11.  

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for  any failure to perform an obligation under these Terms if performance is prevented or  delayed by a force majeure event.. 

12.  

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed  by and construed in accordance with the laws of India.. 

13.  

All disputes arising out of or in connection with these Terms shall be subject to the exclusive  jurisdiction of the courts in New Delhi and Delhi. 

14.  

All concerns or communications relating to these Terms must be communicated to us using  the contact information provided on this website

Privacy Policy 

 Introduction 

This Privacy Policy describes how Tanitya Pvt Ltd and its affiliates (collectively "Tanitya Pvt Ltd , we, our, us") collect, use, share, protect or otherwise process your information/ personal data through  our website https://Tanitya.com/ (hereinafter referred to as Platform). Please note that you may  be able to browse certain sections of the Platform without registering with us.We do not offer any product /service under this Platform outside India and your personal data will primarily be stored and processed  in India. By visiting this Platform, providing your information or availing any product/service offered on  the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the  Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the  laws of India including but not limited to the laws applicable to data protection and privacy. If you do not  agree please do not use or access our Platform. 

Collection-We collect your personal data when you use our Platform, services or otherwise interact with  us during the course of our relationship.and related information provided from time to time. Some of the  information that we may collect includes but is not limited to personal data / information provided to us  

during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile  number, email IDand/or any such information shared as proof of identity or address. Some of the  sensitive personal data may be collected with your consent, such as your bank account or credit or debit  card or other payment instrument information or biometric information such as your facial features or  physiological information (in order to enable use of certain features when opted for, available on the  Platform) etc all of the above being in accordance with applicable law(s) You always have the option to  not provide information, by choosing not to use a particular service or feature on the Platform. We may  track your behaviour, preferences, and other information that you choose to provide on our Platform.  This information is compiled and analysed on an aggregated basis. We will also collect your information  related to your transactions on Platform and such third-party business partner platforms. When such a  third-party business partner collects your personal data directly from you, you will be governed by their  privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or  the content of their privacy policies, and we request you to read their privacy policies prior to disclosing  any information. If you receive an email, a call from a person/association claiming to be tanitya.com seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we  request you to never provide such information. If you have already revealed such information, report it  immediately to an appropriate law enforcement agency. 

Usage- We use personal data to provide the services you request. To the extent we use your personal data  to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to  assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to  resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,  and updates; customise your experience; detect and protect us against error, fraud and other criminal  activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as  otherwise described to you at the time of collection of information. You understand that your access to  these products/services may be affected in the event permission is not provided to us. 

Sharing- We may share your personal data internally within our group entities, our other corporate  entities, and affiliates to provide you access to the services and products offered by them. These entities  and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may  disclose personal data to third parties such as sellers, business partners, third party service providers  including logistics partners, prepaid payment instrument issuers, third-party reward programs and other  payment opted by you. These disclosure may be required for us to provide you access to our services and  products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate  our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal  activities related to our services. We may disclose personal and sensitive personal data to government  agencies or other authorised law enforcement agencies if required to do so by law or in the good faith  belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal 

process. We may disclose personal data to law enforcement offices, third party rights owners, or others in  the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy  Policy; respond to claims that an advertisement, posting or other content violates the rights of a third  party; or protect the rights, property or personal safety of our users or the general public. 

Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or  misuse we adopt reasonable security practices and procedures. Once your information is in our  possession or whenever you access your account information, we adhere to our security guidelines to  protect it against unauthorised access and offer the use of a secure server. However, the transmission of  information is not completely secure for reasons beyond our control. By using the Platform, the users  accept the security implications of data transmission over the internet and the World Wide Web which  cannot always be guaranteed as completely secure, and therefore, there would always remain certain  inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login  and password records for their account. 

Data Deletion and Retention- You have an option to delete your account by visiting your profile and  settings on our Platform , this action would result in you losing all information related to your account.  You may also write to us at the contact information provided below to assist you with these requests. We  may in event of any pending grievance, claims, pending shipments or any other services we may refuse  or delay deletion of the account. Once the account is deleted, you will lose access to the account. We  retain your personal data information for a period no longer than is required for the purpose for which it  was collected or as required under any applicable law. However, we may retain data related to you if we  believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may  continue to retain your data in anonymised form for analytical and research purposes. 

Your Rights- You may access, rectify, and update your personal data directly through the functionalities  provided on the Platform. 

Consent- By visiting our Platform or by providing your information, you consent to the collection, use,  storage, disclosure and otherwise processing of your information on the Platform in accordance with this  Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you  have the authority to do so and permit us to use the information in accordance with this Privacy Policy.  You, while providing your personal data over the Platform or any partner platforms or establishments,  consent to us (including our other corporate entities, affiliates, lending partners, technology partners,  marketing channels, business partners and other third parties) to contact you through SMS, instant  messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option  to withdraw your consent that you have already provided by writing to the Grievance Officer at the  contact information provided below. Please mention “Withdrawal of consent for processing personal  data” in your subject line of your communication. We may verify such requests before acting on our  request. However, please note that your withdrawal of consent will not be retrospective and will be in  accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw  consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our  services for which we consider such information to be necessary. 

Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may  update this Privacy Policy to reflect changes to our information practices. We may alert / notify you  about the significant changes to the Privacy Policy, in the manner as may be required under applicable  laws. 

Grievance Officer 

Insert Name of the Office: 

Designation: 

Insert Name and Address of the Company:

Contact us: 

Phone: Time: Monday - Friday(9:00 - 18:00)

Refund and Cancellation policy 

 This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service  that you have purchased through the Platform. Under this policy: 

1.  

Cancellations will only be considered if the request is made 2 days of placing the order. However,  cancellation requests may not be entertained if the orders have been communicated to such sellers /  merchant(s) listed on the Platform and they have initiated the process of shipping them, or the  product is out for delivery. In such an event, you may choose to reject the product at the doorstep. 2.  

tanitya.com does not accept cancellation requests for perishable items like flowers,  eatables, etc. However, the refund / replacement can be made if the user establishes that the quality  of the product delivered is not good. 

3.  

In case of receipt of damaged or defective items, please report to our customer service team. The  request would be entertained once the seller/ merchant listed on the Platform, has checked and  determined the same at its own end. This should be reported within 2 days of receipt of products.  In case you feel that the product received is not as shown on the site or as per your expectations,  you must bring it to the notice of our customer service within 2 days of receiving the product. The  customer service team after looking into your complaint will take an appropriate decision. 4.  

In case of complaints regarding the products that come with a warranty from the manufacturers,  please refer the issue to them. 

5.  

In case of any refunds approved by tanitya.com, it will take 3 days for the refund to be  processed to you.

Return Policy 

We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed  since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become  eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as  you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,  then the item may not be eligible for a return / exchange. Further, only such items are replaced by us  (based on an exchange request), if such items are found defective or damaged. 

You agree that there may be a certain category of products / items that are exempted from returns or  refunds. Such categories of the products would be identified to you at the item of purchase. For exchange  / return accepted request(s) (as applicable), once your returned product / item is received and inspected  by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.  If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will  be processed in accordance with our policies.

Shipping Policy 

The orders for the user are shipped through registered domestic courier companies and/or speed post  only. Orders are shipped within 3 days from the date of the order and/or payment or as per the delivery  date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /  post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /  postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of  purchase. Delivery of our services will be confirmed on your email ID as specified at the time of  registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),  the same is not refundable.